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Hi María |
You can view the ticket and reply from the web interface using the link below: |
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ȯºÒ ¹Þ¾Ò½À´Ï´Ù. ³»¿ë º¹ºÙÇÒ°Ô¿ä. Hi Thanks for your reply. We're sorry to hear you still haven't received your package. Unfortunately it looks like your item has been lost in the post. We contacted the courier to get more information, but they were unable to provide this. To avoid further delays, we've issued you a full refund. This will take 3-5 working days to clear in to your account. We're constantly working to improve our delivery methods, so have escalated your case to our account manager for review. Please do let us know if the package does arrive, as this can happen if the courier locates your parcel within their network. Kind regards, María |